Invicta Care and Training Ltd

GoodRated 20/09/2024Home care · Uxbridge

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CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

caring

Note30 Oct 2021
Choice and communication
Note30 Oct 2021
Dignity and privacy
Note30 Oct 2021
Kindness and relationships

effective

Note30 Oct 2021
Health and social care coordination
Note30 Oct 2021
Nutrition and hydration
Note30 Oct 2021
Staff training and supervision
Note30 Oct 2021
Mental Capacity Act

Other

Note18 Nov 2022
On-call system in place for out-of-hours management support
Note18 Nov 2022
Service worked in partnership with GPs, social workers and other health and social care professionals
Note18 Nov 2022
Provider increased quality checks and obtained regular feedback from people and relatives via surveys, meetings and telephone monitoring
Note18 Nov 2022
Registered manager liaised with local authority safeguarding and commissioning team and carried out thorough investigations
Note18 Nov 2022
Comprehensive induction, regular training including e-learning and classroom-based sessions, and regular supervisions for staff
Note

responsive

Note30 Oct 2021
End of life care
Note30 Oct 2021
Complaints handling
Note30 Oct 2021
Person-centred care planning

safe

Note30 Oct 2021
Infection control
Note30 Oct 2021
Staffing and call attendance
Note30 Oct 2021
Safeguarding
Note30 Oct 2021
Medicines management
Note30 Oct 2021
Risk assessment

well_led

Note30 Oct 2021
Quality monitoring and improvement
Note30 Oct 2021
Leadership and culture
Note30 Oct 2021
Governance and audit

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info

Postcode: UB10 0FD
Registered manager: Noor, Nimo
Local authority: Hillingdon
Region: London
City: Uxbridge
Last CQC check: 20/Sep/2024 - 00:00

OutstandingGoodRequires improvementInadequateNot ratedCluster (mixed)

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