Mercury Care Services Ltd

Thornton Heath, CR7 · Established 13/0 · Operated by Mercury Care Services Limited

A CQC-regulated home-care provider serving Thornton Heath, registered since 13/0. Rated Good at its most recent CQC inspection (20/03/2026).

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What the CQC found

The five questions inspectors ask, and how Mercury scored.

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

In their own words: what inspectors said

“Provider worked in partnership with GPs, community nurses, physiotherapists and social workers to achieve positive outcomes”
CQC inspection report, Jan 2020

“Bi-monthly team meetings with minutes shared to ensure consistent communication across the staff team”
CQC inspection report, Jan 2020

“Responsive reassessment process triggered by changes in people's or carers' needs”
CQC inspection report, Jan 2020

Inspection history

The trajectory matters as much as the latest rating.

Mar 2026
Not rated
Mercury Care Services Ltd is a home care service providing personal care to older people, younger adults and people living with dementia. At the time of our assessment 7 people were using the service. We assessed the service from 19 January 2026 to 3 March 202…
Jan 2020
Good
This focused inspection of Mercury Care Services Limited, prompted by concerns about visit timeliness, medicines management, staff eligibility, and nutrition, found the service to be Good in both Safe and Effective domains. Key issues identified were incomplet…
Jan 2020
Requires improvement
Mercury Care Services Ltd was rated Requires Improvement overall following an April 2018 inspection, with breaches of Regulation 12 identified for unsafe medicines management and inadequate risk assessment and incident follow-up. Caring and responsive practice…
Jan 2020
Good
Mercury Care Services Limited received a Good rating across all five key questions at its February 2017 inspection, with 31 people receiving domiciliary care. The service demonstrated strong safeguarding practices, safe recruitment, effective governance and pe…
Jul 2019
Good
Mercury Care Services Ltd improved from Requires Improvement to Good across all five key questions, having resolved two prior regulatory breaches relating to medicines management and risk assessment. The service demonstrated strong person-centred care, robust…

Source: CQC inspection reports under the Open Government Licence v3.0.

Services offered

What Mercury does

✓Homecare agencies

Services as registered with the CQC. Specifics vary; ask the agency directly.

Areas served

Where they cover

Registered at CR7 6AW in Thornton Heath. Service area not formally published; we recommend asking the agency directly when requesting a quote.

CR7

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