Operated by Brooklands Homecare Ltd

Brooklands Homecare Ltd - Edenbridge

Requires improvementRated 22/10/2019Home care · Edenbridge

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CQC Key Questions

Safe

Requires improvement

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Requires improvement

Leadership and culture support quality care.

What inspectors found

30 findings

caring

Note30 Oct 2021
Confidentiality
Note30 Oct 2021
Involvement in care planning
Note30 Oct 2021
Dignity and respect

effective

Note30 Oct 2021
Working with external professionals
Note30 Oct 2021
Staff training and supervision
Note30 Oct 2021
Mental Capacity Act compliance
Note30 Oct 2021
Assessment and care planning

Other

Note30 Oct 2021
Good oversight of accidents and incidents with strategies reviewed regularly.
Note30 Oct 2021
Registered manager kept up-to-date with legislation and engaged with Skills for Care and local authorities.
Note30 Oct 2021
Complaints procedure was in place and accessible; no complaints had been received since the service started.
Note30 Oct 2021
Effective communication with people, relatives and external healthcare professionals.
Note30 Oct 2021
Care plans were person-centred, detailing backgrounds, preferences, cultural and religious needs.
Note30 Oct 2021

responsive

Note30 Oct 2021
End of life care
Note30 Oct 2021
Complaints handling
Note30 Oct 2021
Person-centred care

safe

Note30 Oct 2021
Infection control
Note30 Oct 2021
Staffing levels
Note30 Oct 2021
Medication management
Note30 Oct 2021
Safeguarding
Note30 Oct 2021
Recruitment practices

well_led

Note30 Oct 2021
Regulatory compliance and notifications
Note30 Oct 2021
Leadership and management
Note30 Oct 2021
Governance and audit systems

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info

Postcode: TN8 5QR
Registered manager: Medhurst, Joanne
Local authority: Kent
Region: South East
City: Edenbridge
Last CQC check: 22/Oct/2019 - 00:00

OutstandingGoodRequires improvementInadequateNot ratedCluster (mixed)

Comparable agencies nearby

Brooklands Homecare Ltd

Inadequate0.0 km awayKent

Registered manager: Medhurst, Joanne

Trinity Homecare

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Registered manager: Cowie, Ellie

Ashlong House Domiciliary Care

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