Operated by Greenshoot Care Services Limited

Greenshoot Care Services Ltd

GoodRated 10 Mar 2017Home care · York

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CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

caring

Note29 Jan 2020
Involvement in care decisions
Note29 Jan 2020
Dignity, respect and compassionate care

effective

Note29 Jan 2020
Multi-disciplinary working
Note29 Jan 2020
Nutrition and dietary needs
Note29 Jan 2020
Mental Capacity Act and consent
Note29 Jan 2020
Staff induction, supervision and appraisal

Other

Note29 Jan 2020
Care workers demonstrated understanding of the Mental Capacity Act 2005 principles in their daily practice.
Note29 Jan 2020
An effective complaints process was in place with documented outcomes and learning from the one complaint received.
Note29 Jan 2020
People were supported with leisure activities, hobbies and social interests, promoting independence and reducing social isolation.
Note29 Jan 2020
A clear safeguarding referral process was in place and all care workers understood how to raise concerns.
Note29 Jan 2020
The service worked collaboratively with dieticians, physiotherapists, occupational therapists and specialist neurological rehabilitation services.
Note

responsive

Note29 Jan 2020
Complaints handling
Note29 Jan 2020
Activities and independence support
Note29 Jan 2020
Person-centred care planning

safe

Note29 Jan 2020
Recruitment and pre-employment checks
Note29 Jan 2020
Risk assessment and management
Note29 Jan 2020
Safeguarding and protection from abuse
Note29 Jan 2020
Medication management and administration

well_led

Note29 Jan 2020
Staff communication and management oversight
Note29 Jan 2020
Record keeping and information management
Note29 Jan 2020
Governance and quality assurance

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info

Postcode: YO10 3DW
Registered manager: Murape, Charles
Local authority: York
Region: Yorkshire & Humberside
City: York
Last CQC check: 03/Oct/2017 - 00:00

OutstandingGoodRequires improvementInadequateNot ratedCluster (mixed)

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