Just Ask Care and Support Community Interest Company

GoodRated 8 May 2023Home care · Skipton

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

Note5 Aug 2023
Supporting people to express their views and be involved in making decisions about their care
Note5 Aug 2023
Ensuring people are well treated and supported; respecting equality and diversity

Note5 Aug 2023
Ensuring consent to care and treatment in line with law and guidance
Note5 Aug 2023
Staff working with other agencies to provide consistent, effective, timely care
Note5 Aug 2023
Supporting people to eat and drink enough to maintain a balanced diet
Note5 Aug 2023
Staff support: induction, training, skills and experience
Note5 Aug 2023
Assessing people's needs and choices; delivering care in line with standards, guidance and the law

Note5 Aug 2023
Well-led rating improved from Requires Improvement to Good since last inspection
Note5 Aug 2023
Staff felt well supported with accessible on-call management and regular meetings
Note5 Aug 2023
Well-led service with clear vision, effective oversight, quality monitoring and auditing
Note5 Aug 2023
Companionship visits offered to promote emotional well-being and reduce social isolation
Note5 Aug 2023
Positive culture of learning from accidents and incidents with timely action taken
Note5 Aug 2023
Strong medication management with electronic alerts, competency checks and detailed MAR records

Note5 Aug 2023
Improving care quality in response to complaints or concerns
Note5 Aug 2023
Supporting people to develop and maintain relationships to avoid social isolation
Note5 Aug 2023
Meeting people's communication needs
Note5 Aug 2023
Planning personalised care to ensure people have choice and control and to meet their needs and preferences; End of life care and support

Note5 Aug 2023
Engaging and involving people using the service, the public and staff; Working in partnership with others
Note5 Aug 2023
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
Note5 Aug 2023
How the provider understands and acts on the duty of candour; Continuous learning and improving care
Note5 Aug 2023
Promoting a positive culture that is person-centred, open, inclusive and empowering

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info