Note8 Dec 2023
Sufficient staff were available to support people and staff felt supported and valued by management.
Note8 Dec 2023
Safe infection prevention and control practices were in place, with staff using appropriate PPE.
Note8 Dec 2023
People and relatives spoke highly of care staff, describing them as 'absolutely brilliant' and 'amazing'.
Note8 Dec 2023
Registered manager was open, transparent and receptive to feedback, taking immediate action to address shortfalls identified during inspection.
Note8 Dec 2023
Staff protected and respected people's privacy and dignity, promoting equality, diversity and culturally appropriate care.
Note8 Dec 2023
People were supported to have maximum choice and control; staff worked within the principles of the MCA and sought consent before every interaction.
Note8 Dec 2023
Staff understood how to protect people from poor care and abuse, with training on recognising and reporting abuse applied effectively.
moderatestaffing_levels8 Dec 2023
Where staff had commenced employment and shadowing experienced staff before the return of their DBS check, a risk assessment had not been undertaken.
moderaterecord_keeping8 Dec 2023
Late and missed calls were not recorded, and there were no systems to monitor when staff arrived and left their care calls.
moderatestaff_training8 Dec 2023
Some staff had not received training in relation to some of the medical conditions of the people they supported. For example, spinal injury, and stroke.
moderatemedication_management8 Dec 2023
We found gaps in 1 person's records, which had not been explored, and handwritten medication records had not always been signed by the staff member.
moderateincident_learning8 Dec 2023
Accident and incidents had not always been recorded since our last inspection to demonstrate what action had been taken to reduce risks for people.
criticalgovernance8 Dec 2023
The provider did not have effective systems and processes to ensure effective oversight of the service was maintained. Breach of regulation 17.
criticalcare_planning8 Dec 2023
Risk assessments did not always contain detailed information about people's risks... actions staff should take to minimise these risks were not always detailed.