Note28 Jun 2022
Compassionate end-of-life care, 'Making the last few months the best they can be'.
Note28 Jun 2022
Strong partnership working with external health professionals such as district nurses and GPs.
Note28 Jun 2022
Effective infection prevention and control with adequate PPE supplies and training.
Note28 Jun 2022
Safe recruitment practices including DBS checks and reference verification.
Note28 Jun 2022
Medicines were managed safely and administered on time via an app-based system.
Note28 Jun 2022
Person-centred culture with a consistent team of staff who knew people well.
Note28 Jun 2022
People and relatives spoke highly of the registered manager and staff, describing them as 'excellent, marvellous'.
moderateleadership28 Jun 2022
The registered manager did not always demonstrate their knowledge of regulatory requirements. They had not always understood their duty to notify CQC of events within the service.
moderatesupervision_appraisal28 Jun 2022
Staff did not always receive sufficient training and supervision was generally informal.
moderaterecord_keeping28 Jun 2022
Records did not contain details of how this condition affected the person or actions to take in the event of a crisis.
moderateincident_learning28 Jun 2022
the registered manager was unable to evidence learning from incidents
moderatecare_planning28 Jun 2022
Care plans did not always contain detailed information about people's health conditions and this increased the potential risk of harm.
criticalgovernance28 Jun 2022
The provider had failed to establish systems and processes to assess and improve the quality and safety of the service provided or to assess and monitor risks.
criticalstaff_training28 Jun 2022
The provider had not ensured they or staff had received updated safeguarding training to keep up to date with changes to legislation and best practice.
criticalsafeguarding28 Jun 2022
the providers safeguarding processes failed to ensure professionals were made aware of an issue to enable them to ensure one person's safety. This left them exposed to risk.