Provision Care Ltd

Not RatedHome care · Leicester

CQC Key Questions

Safe

Not Rated

People are protected from abuse and avoidable harm.

Effective

Not Rated

Care achieves good outcomes and quality of life.

Caring

Not Rated

Staff treat people with compassion, dignity, respect.

Responsive

Not Rated

Services are tailored to people's needs.

Well-led

Not Rated

Leadership and culture support quality care.

What inspectors found

30 findings

Note19 Feb 2022
Respecting and promoting people's privacy, dignity and independence
Note19 Feb 2022
Ensuring people are well treated and supported; respecting equality and diversity
Note19 Feb 2022
Supporting people to express their views and be involved in making decisions about their care

Note19 Feb 2022
Supporting people to eat and drink enough to maintain a balanced diet
Note19 Feb 2022
Ensuring consent to care and treatment in line with law and guidance
Note19 Feb 2022
Staff working with other agencies to provide consistent, effective, timely care
Note19 Feb 2022
Staff support: induction, training, skills and experience
Note19 Feb 2022
Assessing people's needs and choices; delivering care in line with standards, guidance and the law

Note19 Feb 2022
Provider sought feedback from people using the service via COVID-19 survey and made changes.
Note19 Feb 2022
Management were approachable, supportive and frequently visited people and delivered care.
Note19 Feb 2022
People were supported to make their own food and drink choices.
Note19 Feb 2022
Staff protected people's privacy and dignity and promoted independence.
Note19 Feb 2022
Staff received infection control training and PPE was available; provider demonstrated learning during the pandemic.
Note19 Feb 2022

Note19 Feb 2022
End of life care and support
Note19 Feb 2022
Improving care quality in response to complaints or concerns
Note19 Feb 2022
Supporting people to develop and maintain relationships to avoid social isolation
Note19 Feb 2022
Meeting people's communication needs
Note19 Feb 2022
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note19 Feb 2022
Learning lessons when things go wrong
Note19 Feb 2022
Preventing and controlling infection
Note19 Feb 2022
Systems and processes to safeguard people from the risk of abuse
Note19 Feb 2022
Staffing and recruitment
Note19 Feb 2022
Assessing risk, safety monitoring and management
Note19 Feb 2022
Using medicines safely

Note19 Feb 2022
Promoting a positive culture that is person-centred, open, inclusive and empowering
Note19 Feb 2022
Engaging and involving people using the service, the public and staff
Note19 Feb 2022
How the provider understands and acts on the duty of candour
Note19 Feb 2022
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
Note19 Feb 2022
Continuous learning and improving care; Working in partnership with others