Operated by Postflux Limited

North Star Foundation

OutstandingRated 25/04/2020Home care · Droitwich

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Outstanding

Staff treat people with compassion, dignity, respect.

Responsive

Outstanding

Services are tailored to people's needs.

Well-led

Outstanding

Leadership and culture support quality care.

What inspectors found

30 findings

Note30 Oct 2021
Respecting and promoting people's privacy, dignity and independence
Note30 Oct 2021
Supporting people to express their views and be involved in making decisions about their care
Note30 Oct 2021
Ensuring people are well treated and supported; respecting equality and diversity

Note30 Oct 2021
Ensuring consent to care and treatment in line with law and guidance
Note30 Oct 2021
Staff working with other agencies to provide consistent, effective, timely care; supporting people to live healthier lives
Note30 Oct 2021
Supporting people to eat and drink enough to maintain a balanced diet
Note30 Oct 2021
Staff support: induction, training, skills and experience
Note30 Oct 2021
Assessing people's needs and choices; delivering care in line with standards, guidance and the law

Note30 Oct 2021
Dignity, privacy, and independence consistently promoted, including respecting preferences for staff gender and personal space.
Note30 Oct 2021
Proactive quality monitoring including surveys, reviews, and a dedicated reviewing officer role to capture people's experiences.
Note30 Oct 2021
Positive staff culture with open communication, good support from management, and clear whistleblowing procedures.
Note30 Oct 2021
Effective multi-disciplinary working with health and social care professionals, including specialist training such as diabetes and behaviour support.
Note30 Oct 2021
Robust medicines management with trained staff and competency checks in place.
Note

Note30 Oct 2021
End of life care and support
Note30 Oct 2021
Improving care quality in response to complaints or concerns
Note30 Oct 2021
Supporting people to develop and maintain relationships to avoid social isolation; support to follow interests and activities
Note30 Oct 2021
Meeting people's communication needs
Note30 Oct 2021
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note30 Oct 2021
Working in partnership with others
Note30 Oct 2021
Continuous learning and improving care; duty of candour
Note30 Oct 2021
Engaging and involving people using the service, the public and staff, fully considering their equality characteristics
Note30 Oct 2021
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
Note30 Oct 2021
Promoting a positive culture that is person-centred, open, inclusive and empowering