Note26 Jan 2023
Auditing systems were in place and acted upon, including for medicines, support plans, and infection control.
Note26 Jan 2023
The registered manager understood their duty of candour and kept relatives informed when issues arose.
Note26 Jan 2023
A positive risk-taking culture was promoted, supporting people's independence.
Note26 Jan 2023
People were actively involved in staff induction and in planning and reviewing their own care.
Note26 Jan 2023
Incidents were managed well, with trends identified and lessons shared across the staff team.
Note26 Jan 2023
Risk assessments were thorough and regularly reviewed with health professionals involved as needed.
Note26 Jan 2023
Medicines were administered safely by trained staff with competency checks; STOMP principles were followed.
Note26 Jan 2023
Robust infection prevention and control measures were in place with up-to-date policies.
Note26 Jan 2023
People felt safe and staff had a clear understanding of their safeguarding responsibilities.
minorcultural_competency26 Jan 2023
Some people did comment they were frustrated when trying to communicate with staff who had limited spoken English.
minorstaff_training26 Jan 2023
There was mixed understanding or opportunities to apply active support approaches and the registered manager agreed the layout of the building did hinder people's ability to do more daily tasks.
moderatestaff_competency26 Jan 2023
I also observe greatly variable understanding and experience in supporting someone who has a learning disability. I am not always confident around the stability of the staff team.
moderatecare_planning26 Jan 2023
People's goals and aspirations were recorded and known to staff, but support plans had not been developed to guide staff to know how to consistently support a person to achieve them.
moderateleadership26 Jan 2023
The service management and leadership was inconsistent. Leaders and the culture they created did not always support the delivery of high-quality, person-centred care.
moderatecommunication_with_families26 Jan 2023
Some relatives and professionals told us, they had difficulties in communication with managers, some thought the deputy manager was the registered manager.