RA Care Services Limited

GoodRated 26/03/2024Home care · London

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

9 findings

Note26 Mar 2024
Active joint working with healthcare professionals, local authorities and social services
Note26 Mar 2024
Provider obtained monthly feedback from relatives, with outstanding scores recorded
Note26 Mar 2024
Positive open culture with approachable management available at all times
Note26 Mar 2024
Care plans were personalised, outcome-based and regularly reviewed, capturing cultural, spiritual and communication needs
Note26 Mar 2024
Staff received supervision every 3 months and monthly spot checks
Note26 Mar 2024
Mandatory training refreshed annually with face-to-face practical assessments for key topics
Note26 Mar 2024
Provider made improvements to MCA consent processes following previous recommendation
Note26 Mar 2024
No missed visits recorded since the service began working with the person
Note26 Mar 2024
People were safeguarded from abuse and avoidable harm with staff knowledgeable about reporting procedures