FACT Healthcare Ltd

GoodRated 20/06/2017Home care · Tipton

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CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Requires improvement

Leadership and culture support quality care.

What inspectors found

27 findings

caring

Note29 Jan 2020
Involvement in decisions and promoting independence
Note29 Jan 2020
Dignity, respect and person-centred approach

effective

Note29 Jan 2020
Nutrition and healthcare access
Note29 Jan 2020
Mental Capacity Act compliance
Note29 Jan 2020
Staff induction, training and supervision

Other

Note29 Jan 2020
Provision of care was flexible and responsive to changing needs
Note29 Jan 2020
Regular audits and quality reviews were undertaken to monitor service effectiveness
Note29 Jan 2020
Registered manager was accessible, proactive and well regarded by staff, people and relatives
Note29 Jan 2020
Cultural and diverse needs were considered during initial assessment
Note29 Jan 2020
Care plans were individualised, written in people's own words and regularly reviewed
Note29 Jan 2020
Care was person-centred, dignified and respectful, with people involved in decision-making

responsive

Note29 Jan 2020
Cultural and diverse needs
Note29 Jan 2020
Complaints handling
Note29 Jan 2020
Personalised care planning

safe

Note29 Jan 2020
Recruitment practices
Note29 Jan 2020
Staffing levels and consistency
Note29 Jan 2020
Safeguarding and risk assessment

well_led

Note29 Jan 2020
Quality monitoring and audits
Note29 Jan 2020
Leadership, culture and continuous improvement
Note29 Jan 2020
Record keeping and governance systems

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info

Postcode: DY4 9DD
Registered manager: Chitura, Mariah
Local authority: Sandwell
Region: West Midlands
City: Tipton
Last CQC check: 20/Jun/2017 - 00:00

OutstandingGoodRequires improvementInadequateNot ratedCluster (mixed)

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