Operated by Acacia Community Care Limited

H+B Homecare Services

GoodRated 16/09/2022Home care · Park Royal

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Requires improvement

Leadership and culture support quality care.

What inspectors found

29 findings

Note16 Sept 2022
Staff working with other agencies to provide consistent, effective, timely care
Note16 Sept 2022
Supporting people to eat and drink enough to maintain a balanced diet
Note16 Sept 2022
Staff support: induction, training, skills and experience
Note16 Sept 2022
Assessing people's needs and choices; delivering care in line with standards, guidance and the law
Note16 Sept 2022
Ensuring consent to care and treatment in line with law and guidance

Note16 Sept 2022
Care plans included information about people's diverse and cultural needs
Note16 Sept 2022
Effective partnership working with hospices, district nurses, palliative nurses, GPs and social workers
Note16 Sept 2022
Open culture with positive feedback from people, relatives and staff
Note16 Sept 2022
Consent to care obtained appropriately in line with MCA principles
Note16 Sept 2022
People reported staff arrived on time and provided consistency of care
Note16 Sept 2022
Staff received relevant training, induction, supervision and competency assessments

Note16 Sept 2022
Learning lessons when things go wrong
Note16 Sept 2022
Preventing and controlling infection
Note16 Sept 2022
Staffing and recruitment
Note16 Sept 2022
Systems and processes to safeguard people from the risk of abuse
Note16 Sept 2022
Using medicines safely
Note16 Sept 2022
Assessing risk, safety monitoring and management

Note16 Sept 2022
Working in partnership with others
Note16 Sept 2022
Engaging and involving people using the service, the public and staff
Note16 Sept 2022
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
Note16 Sept 2022
How the provider understands and acts on the duty of candour
Note16 Sept 2022
Promoting a positive culture that is person-centred, open, inclusive and empowering
Note16 Sept 2022
Continuous learning and improving care