Operated by Wandle Healthcare Services Limited

Wandle Healthcare Services

GoodRated 1 Dec 2023Home care · London

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CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

12 findings

Other

Note12 Jan 2023
The provider liaised proactively with healthcare professionals and acted on concerns promptly.
Note12 Jan 2023
Staff gained consent before providing personal care and supported people's decision-making.
Note12 Jan 2023
The service grew from 27 to 83 people supported while maintaining good care delivery.
Note12 Jan 2023
Quality assurance processes including electronic records and regular audits were in place.
Note12 Jan 2023
Strong management team with shared responsibilities and clear communication with families.
Note12 Jan 2023
Infection prevention and control practices were regularly spot-checked and up to date.
Note12 Jan 2023
Medicines were managed safely with MAR records and risk assessments in place.
Note12 Jan 2023
Staff received training in dementia, safeguarding, moving and handling, and fire safety.
Note12 Jan 2023
Pre-employment checks including DBS checks and references were carried out before staff started working.
Note12 Jan 2023
A new call monitoring system was introduced to ensure staff arrived on time and stayed for the required duration.
minorincident_learning12 Jan 2023
we also advised the provider to carry out an overall analysis of the incidents and accidents that took place to identify trends and learn from safety alerts which they actioned immediately.
minorcare_planning12 Jan 2023
some care plans required more information in relation to people's mental health needs and the support they required to undertake tasks, for example with showering and food preparations.