Operated by Sanctuary Home Care Limited

Sanctuary Supported Living (Oleander House)

GoodRated 12 Oct 2019Home care · Telford

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

Note10 Dec 2019
Respecting and promoting people's privacy, dignity and independence
Note10 Dec 2019
Supporting people to express their views and be involved in making decisions about their care
Note10 Dec 2019
Ensuring people are well treated and supported; respecting equality and diversity

Note10 Dec 2019
Supporting people to live healthier lives, access healthcare services and support
Note10 Dec 2019
Staff working with other agencies to provide consistent, effective, timely care
Note10 Dec 2019
Supporting people to eat and drink enough to maintain a balanced diet
Note10 Dec 2019
Staff support: induction, training, skills and experience
Note10 Dec 2019
Assessing people's needs and choices; delivering care in line with standards, guidance and the law
Note10 Dec 2019
Ensuring consent to care and treatment in line with law and guidance

Note29 Jan 2020
Registered manager had effective quality monitoring systems; audit findings were used to drive improvements and shared with staff.
Note29 Jan 2020
People's achievements celebrated via an achievement tree and regional learning disability award nominations.
Note29 Jan 2020
Strong person-centred care with people involved in care planning, reviews, staff recruitment, and service design.
Note29 Jan 2020
People were supported to eat healthy diets with individual dietary needs recorded and monitored; one person supported to lose significant weight.
Note29 Jan 2020
MCA principles were appropriately applied, with decision-specific capacity assessments and best interests meetings documented.
Note

Note10 Dec 2019
End of life care and support
Note10 Dec 2019
Improving care quality in response to complaints or concerns
Note10 Dec 2019
Supporting people to develop and maintain relationships to avoid social isolation
Note10 Dec 2019
Meeting people's communication needs
Note10 Dec 2019
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note10 Dec 2019
Working in partnership with others
Note10 Dec 2019
Engaging and involving people using the service, the public and staff, fully considering their equality characteristics
Note10 Dec 2019
How the provider understands and acts on the duty of candour
Note10 Dec 2019
Promoting a positive culture that is person-centred, open, inclusive and empowering
Note10 Dec 2019
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
Note10 Dec 2019
Continuous learning and improving care