Operated by Gabriel's Angels Limited

Gabriel's Angels Ltd

GoodRated 18/10/2019Home care · Wokingham

CQC Key Questions

Safe

Requires improvement

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Outstanding

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

22 findings

Note28 Sept 2022
Staff supported through supervision, appraisals and regular team meetings
Note28 Sept 2022
Strong partnership working with health and social care professionals
Note28 Sept 2022
Effective learning from incidents and accidents with themes/trends analysed
Note28 Sept 2022
Positive, open and transparent management culture with staff feeling listened to
Note28 Sept 2022
Continuity of care with same staff supporting people, confirmed by relatives
Note28 Sept 2022
Staff trained in safeguarding and able to explain how to raise concerns
Note28 Sept 2022
Risk assessments were clearly written, person-centred and reviewed six-monthly
Note28 Sept 2022
Medicines were given to people safely with clear MAR records and PRN guidance
minorgovernance28 Sept 2022
the registered manager and the nominated individual who acknowledged improvements in the provider's recruitment processes were required.
moderateother28 Sept 2022
The provider had requested a Disclosure and Barring Service (DBS) check for some new staff however, had used previously requested DBS checks within a three-year time scale for others.
moderateother28 Sept 2022
For one staff member, evidence of conduct in their two previous roles was requested six months after their start date at Gabriel's Angels.

Note28 Sept 2022
Learning lessons when things go wrong
Note28 Sept 2022
Preventing and controlling infection
Note28 Sept 2022
Using medicines safely
Note28 Sept 2022
Assessing risk, safety monitoring and management
Note28 Sept 2022
Systems and processes to safeguard people from the risk of abuse
Note28 Sept 2022
Staffing and recruitment

Note28 Sept 2022
Working in partnership with others
Note28 Sept 2022
Engaging and involving people, public and staff; continuous learning
Note28 Sept 2022
Managers and staff clear about roles, quality, risks and regulatory requirements
Note28 Sept 2022
Duty of candour
Note28 Sept 2022
Promoting a positive, person-centred culture