Operated by Homecare North East CIC

Dunston Community Centre

GoodRated 11 Oct 2023Home care · Gateshead

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

16 findings

Note14 Nov 2023
Effective infection prevention and control systems in place
Note14 Nov 2023
Staff worked within the principles of the Mental Capacity Act 2005
Note14 Nov 2023
Service only accepted new care packages when sufficient staffing was assured
Note14 Nov 2023
Compassionate and innovative staff support mechanisms introduced by management
Note14 Nov 2023
Strong working relationships with health and social care professionals leading to positive outcomes
Note14 Nov 2023
Effective safeguarding systems in place with staff receiving appropriate training
Note14 Nov 2023
Medicine management was effective and closely monitored with appropriately trained staff
Note14 Nov 2023
People and relatives reported staff were skilled, knowledgeable and competent, going above and beyond in delivering care
minorgovernance14 Nov 2023
Systems were in place for monitoring the quality of the service, however due to recent staff vacancies these had not always been completed.
minorrecord_keeping14 Nov 2023
there were some gaps such as evidence to show missing references had been chased up and employment histories had been fully explored

Note14 Nov 2023
Preventing and controlling infection
Note14 Nov 2023
Assessing risk, safety monitoring and management; Learning lessons when things go wrong
Note14 Nov 2023
Systems and processes to safeguard people from the risk of abuse; Using medicines safely
Note14 Nov 2023
Staffing and recruitment

Note14 Nov 2023
Promoting a positive culture; Engaging and involving people; Working in partnership with others
Note14 Nov 2023
Managers and staff being clear about their roles; Continuous learning and improving care; Duty of candour

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info