Note8 Oct 2022
New manager was experienced, understood duty of candour, and was working to an action plan to address shortfalls
Note8 Oct 2022
Positive feedback from people and relatives about the dedication and flexibility of care staff
Note8 Oct 2022
Staff had a good understanding of safeguarding and were confident to use whistle-blowing procedures
Note8 Oct 2022
Risk assessments covered home environment, food preparation, personal care and mobility, with care plans setting out how risks were minimised
Note8 Oct 2022
Staff demonstrated a good understanding of infection control procedures and had received training
Note8 Oct 2022
Safe recruitment practices including DBS checks were followed before new staff were employed
Note8 Oct 2022
Staff had received training in safe handling of medicines and competency assessments to administer them
minorcommunication_with_families8 Oct 2022
few lack of communication with times etc.
moderateperson_centred_care8 Oct 2022
the service was not always able to meet people's preferences for male or female carers. They told us there were no agreements in relation to this in people's care plans.
minorrecord_keeping8 Oct 2022
During the first day of our inspection, staff recruitment records were incomplete.
moderateleadership8 Oct 2022
Staff told us they did not always feel they were getting clarity and support from the management team.
moderatesupervision_appraisal8 Oct 2022
Staff told us they had not had yearly appraisals but that the new manager was 'taking an interest in staff' and 'sorting this out.'
moderatestaff_training8 Oct 2022
two thirds of staff were not up to date with training in moving and handling people and half of staff were not up to date with health and safety training.
moderategovernance8 Oct 2022
Robust systems and governance had not been in place. For example, there had been a lack of formal review processes and audits
moderatemedication_management8 Oct 2022
Staff were not always clear about what the provider's policy was regarding people's medicines.
moderatestaffing_levels8 Oct 2022
Evenings are particularly difficult, though it works there is no back up if something goes wrong.