Operated by Deaconstar Ltd

Deaconstar Limited

GoodRated 23/12/2023Home care · Bishop Auckland

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

22 findings

Note23 Dec 2023
People and staff were actively engaged in the running of the service through surveys and meetings.
Note23 Dec 2023
The service worked in partnership with a range of health and social care professionals.
Note23 Dec 2023
Quality assurance systems and governance arrangements were in place to drive continuous improvement.
Note23 Dec 2023
A positive, open and inclusive culture was promoted by the registered manager.
Note23 Dec 2023
Risk assessments included positive risk taking, promoting independence and choice.
Note23 Dec 2023
Staff were knowledgeable about safeguarding and received appropriate training.
Note23 Dec 2023
Staffing levels had improved, with people having consistent and familiar staff teams.
Note23 Dec 2023
People received kind and compassionate care with consistently positive feedback from people and relatives.
minorrecord_keeping23 Dec 2023
For some people documents relating to MCA required updating. The registered manager had contacted relevant parties to review and update these.
minormedication_management23 Dec 2023
One person was prescribed insulin, although this was given safely, some supporting documents were inconsistently completed.
minormedication_management23 Dec 2023
For some people it was not clearly documented how and when topical medicines, such as creams applied to the skin, should be given. There was not always a 'body map'.

Note23 Dec 2023
Is consent to care and treatment always sought in line with legislation and guidance?
Note23 Dec 2023
Learning lessons when things go wrong
Note23 Dec 2023
Preventing and controlling infection
Note23 Dec 2023
Staffing and recruitment
Note23 Dec 2023
Assessing risk, safety monitoring and management
Note23 Dec 2023
Systems and processes to safeguard people from the risk of abuse and avoidable harm

Note23 Dec 2023
Working in partnership with others
Note23 Dec 2023
Engaging and involving people using the service, the public and staff
Note23 Dec 2023
Managers and staff being clear about their roles; continuous learning and improving care
Note23 Dec 2023
Promoting a positive culture that is person-centred, open, inclusive and empowering

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info