Operated by Saxon Care Solutions Limited

Saxon Care Solutions Limited (Chippenham)

GoodRated 24/09/2019Home care · Chippenham

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

Note29 Jan 2020
Staff morale was high with staff feeling well supported and valued
Note29 Jan 2020
Clear leadership structure with accessible registered manager and strong organisational values
Note29 Jan 2020
Person-centred approach with people involved in care plan development and regular reviews
Note29 Jan 2020
Quality assurance included spot checks, satisfaction surveys, care record audits, and action planning
Note29 Jan 2020
Strong complaints handling with thorough investigation, trend analysis, and prompt resolution
Note29 Jan 2020
Effective risk assessments developed with people and their representatives

Note29 Jan 2020
Incident review and learning
Note29 Jan 2020
Quality assurance and improvement
Note29 Jan 2020
Leadership and governance
Note24 Sept 2019
Continuous learning and improving care
Note24 Sept 2019
Engaging and involving people using the service, the public and staff
Note24 Sept 2019
Planning and promoting person-centred, high-quality care and support with openness; duty of candour