Operated by Fairhope Ltd

Fairhope

GoodRated 22/03/2023Home care · Wimborne

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

20 findings

Note22 Mar 2023
Accidents and incidents analysed to drive ongoing learning and reduce recurrence.
Note22 Mar 2023
Good working relationships with external health and social care professionals.
Note22 Mar 2023
Positive culture of openness; registered manager approachable and responsive to concerns.
Note22 Mar 2023
Strong, stable staff team with many long-tenured employees; high staff morale and pride in the service.
Note22 Mar 2023
Safe recruitment practices with DBS checks, references, induction, shadow shifts, spot checks and supervisions.
Note22 Mar 2023
Detailed, regularly updated risk assessments including environmental assessments tailored to each person.
Note22 Mar 2023
Robust infection prevention and control procedures with sufficient PPE and monitored hand hygiene compliance.
Note22 Mar 2023
Medicines managed safely with trained staff, competency assessments, monthly MAR checks and clear GP/pharmacist-led change processes.
Note22 Mar 2023
People and relatives consistently reported feeling safe; staff described as caring, pleasant and dedicated.
minorcommunication_with_families22 Mar 2023
Results and actions taken from the surveys were not always communicated to people using the service.
minorgovernance22 Mar 2023
it was not always clear how the service continuously improved. The registered manager immediately sought to develop the systems to ensure they evidenced the improvements they made

Note22 Mar 2023
Preventing and controlling infection
Note22 Mar 2023
Using medicines safely
Note22 Mar 2023
Staffing and recruitment
Note22 Mar 2023
Assessing risk, safety monitoring and management; Learning lessons when things go wrong
Note22 Mar 2023
Systems and processes to safeguard people from the risk of abuse

Note22 Mar 2023
Engaging and involving people using the service, the public and staff; Working in partnership with others
Note22 Mar 2023
How the provider understands and acts on the duty of candour
Note22 Mar 2023
Promoting a positive culture that is person-centred, open, inclusive and empowering
Note22 Mar 2023
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements; Continuous learning and improving care

Source: CQC inspection reports under the Open Government Licence v3.0.

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