Note29 Jan 2020
Strong quality assurance including unannounced spot checks, formal surveys and regular informal feedback
Note29 Jan 2020
Flexible, responsive service accommodating changes in routines, appointments and evolving care needs
Note29 Jan 2020
Medicines support managed safely with person-specific MAR training for each individual's care team
Note29 Jan 2020
Effective communication culture across staff, management, people and families, with out-of-hours on-call support
Note29 Jan 2020
Registered manager and team leader regularly on the care rota, maintaining hands-on oversight and understanding of frontline practice
Note29 Jan 2020
Person-centred care plans written from the individual's perspective, capturing preferences, likes, dislikes and outcomes
Note29 Jan 2020
Robust recruitment process including DBS checks, reference checks, and behavioural assessment during induction
Note29 Jan 2020
Regular, consistent teams of support workers allocated to each person, fostering strong relationships and continuity of care
Note9 May 2019
Open and honest registered manager who provided care themselves, maintaining visibility with people and families.
Note9 May 2019
Strong person-centred approach with keyworker system helping staff know people's individual routines and preferences.
Note9 May 2019
Electronic call monitoring trialled to ensure care calls completed on time with office alerts for missed log-ins.
Note9 May 2019
Effective governance including monthly accident/incident reviews, quality assurance audits, and annual care plan reviews.
Note9 May 2019
Robust recruitment process including DBS checks and references obtained before staff started work.
Note9 May 2019
Staff were knowledgeable, caring and respectful, promoting people's dignity, privacy and independence.
Note9 May 2019
Safe medicines management with trained staff, competency assessments, and MAR records checked by the registered manager.
Note9 May 2019
Consistent staff allocated to the same people at regular times, relatives confirmed family members always received visits from consistent staff at the times arranged.
minorgovernance9 May 2019
A recommendation for the registered manager was to consider steps to safeguard people's important information from being accessed unlawfully.
minorrecord_keeping9 May 2019
when changes happened, records were not always updated quickly enough.
moderatecare_planning9 May 2019
risks around people's mobility were not always updated when changes had occurred. For one person who needed to be hoisted, there was no information about the type of equipment, the right slings