Operated by Archie Care Limited

Home Instead Durham

OutstandingRated 17/11/2023Home care · Durham

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Outstanding

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Outstanding

Leadership and culture support quality care.

What inspectors found

18 findings

Note17 Nov 2023
Respecting and promoting people's privacy, dignity and independence; Supporting people to express their views
Note17 Nov 2023
Ensuring people are well treated and supported; respecting equality and diversity

Note17 Nov 2023
Excellent partnership working with external professionals, one of whom said 'the Home Instead model should be adopted by all care agencies'
Note17 Nov 2023
Highly motivated and engaged workforce with staff describing the service as unlike any other they had worked for
Note17 Nov 2023
Safe medicines management, robust safeguarding systems, and proactive risk management including financial scam awareness advice
Note17 Nov 2023
Effective governance systems with audits, regular feedback surveys, and transparent communication when things go wrong
Note17 Nov 2023
Strong community engagement including 'Be a Santa to a Senior' scheme and community activity guides to combat loneliness
Note17 Nov 2023
Outstanding leadership driving innovation including dementia research participation, public dementia training workshops, and Memory Café
Note17 Nov 2023
Exceptionally person-centred culture with staff matched to clients based on hobbies and preferences, fostering trust and dignity

Note17 Nov 2023
Preventing and controlling infection
Note17 Nov 2023
Using medicines safely
Note17 Nov 2023
Staffing and recruitment
Note17 Nov 2023
Assessing risk, safety monitoring and management; Learning lessons when things go wrong
Note17 Nov 2023
Systems and processes to safeguard people from the risk of abuse

Note17 Nov 2023
Engaging and involving people using the service, the public and staff, fully considering their equality characteristics
Note17 Nov 2023
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
Note17 Nov 2023
Continuous learning and improving care; Working in partnership with others
Note17 Nov 2023
Promoting a positive culture that is person-centred, open, inclusive and empowering

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info