Note13 Sept 2023
Accidents and incidents fully investigated with outcomes used to improve care and learning shared with the staff team.
Note13 Sept 2023
IPC policies updated to reflect COVID-19 guidance with sufficient PPE supplies and staff training.
Note13 Sept 2023
Regular audits covering supervisions, care plans, environmental risk assessments, rostering and welfare checks conducted monthly.
Note13 Sept 2023
Service worked alongside organisations such as the Downs Syndrome Association to support people with jobs, community access and independent living.
Note13 Sept 2023
Strong focus on continuous learning, improvement and best practice, evidenced by award wins including Leader of the Year 2023 and Team of the Year 2023.
Note13 Sept 2023
Extremely positive staff culture with long-standing staff relationships building continuity of care for people.
Note13 Sept 2023
Positive behaviour support plans developed to provide staff with least restrictive guidance for people who display anxious or distressed behaviours.
Note13 Sept 2023
Medicines managed safely with regular manager checks and staff competency assessments in line with national best practice.
Note13 Sept 2023
Staff safely recruited with appropriate pre-employment checks including DBS and references; staffing levels regularly reviewed against people's support needs.
Note30 Oct 2021
A staff recognition scheme was in place and team meetings included regulatory education such as CQC Regulation 9.
Note30 Oct 2021
End of life wishes were recorded in care records.
Note30 Oct 2021
Provider notified CQC of all significant events in line with legal responsibilities.
Note30 Oct 2021
Staff felt supported and valued by management; managers described as approachable and responsive.
Note30 Oct 2021
Mental Capacity Act documentation was in place and staff demonstrated good understanding of MCA principles.
Note30 Oct 2021
Strong focus on independence, social inclusion and community participation, including supported employment and advocacy roles.
Note30 Oct 2021
Person-centred care plans were co-produced with people and regularly reviewed, with involvement from healthcare professionals.
Note30 Oct 2021
Medication administration was safe with secure storage and accurate records of receipt, administration and disposal.
Note30 Oct 2021
Robust recruitment checks including DBS, references and proof of identity were in place for all new staff.
Note30 Oct 2021
People and relatives consistently reported feeling safe and well cared for, with positive feedback about staff kindness, compassion and dignity.