Operated by The Human Support Group Limited

Human Support Group Limited - Whitehaven

GoodRated 6 Aug 2023Home care · Whitehaven

Request a quote →+ Add to comparison

CQC Key Questions

Safe

Requires improvement

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

23 findings

Other

Note8 Jun 2023
People and relatives were involved meaningfully in care reviews and feedback was used to drive improvement.
Note8 Jun 2023
Service worked transparently and collaboratively with partner organisations.
Note8 Jun 2023
Provider had quality assurance systems and the registered manager was responsive to feedback and committed to improvement.
Note8 Jun 2023
Infection prevention and control systems were in place and staff consistently wore PPE.
Note8 Jun 2023
Effective safeguarding systems in place; registered manager worked collaboratively with the local authority on safeguarding enquiries.
Note8 Jun 2023
Staff followed safe recruitment processes and were knowledgeable about risks to people.
Note8 Jun 2023
People felt safe and confident with staff supporting them; staffing levels were sufficient to meet people's needs safely.
minorincident_learning8 Jun 2023
Staff told us they did not always receive updates when they raised concerns about people to inform their practice and development.
minorstaff_training8 Jun 2023
Staff had not always received comprehensive training in learning disabilities and autism to prepare them for providing this support.
moderatemedication_management8 Jun 2023
We were not always assured that people's medicines were being administered as prescribed. For example, where people needed medicines to be given prior to or with food.
moderatecare_planning8 Jun 2023
Information about risks associated with people's health conditions was not always well recorded to identify when concerns may occur and guide staff in how to respond.
moderaterecord_keeping8 Jun 2023
People were at increased risk as care records were not always sufficiently detailed or up to date.

safe

Note8 Jun 2023
Learning lessons when things go wrong
Note8 Jun 2023
Systems and processes to safeguard people from the risk of abuse
Note8 Jun 2023
Preventing and controlling infection
Note8 Jun 2023
Using medicines safely
Note8 Jun 2023
Staffing and recruitment
Note8 Jun 2023
Assessing risk, safety monitoring and management

well_led

Note8 Jun 2023
Working in partnership with others
Note8 Jun 2023
Engaging and involving people using the service, the public and staff
Note8 Jun 2023
How the provider understands and acts on the duty of candour
Note8 Jun 2023
Managers and staff being clear about their roles; continuous learning and improving care
Note8 Jun 2023
Promoting a positive culture that is person-centred, open, inclusive and empowering