Gentle Hands Care Agency Ltd

GoodRated 26/02/2020Home care · Barnet

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CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

caring

Note29 Jan 2020
Cultural and religious awareness
Note29 Jan 2020
Dignity, respect and person-centred approach

effective

Note29 Jan 2020
Mental Capacity Act / consent
Note29 Jan 2020
Staff supervision and appraisal
Note29 Jan 2020
Staff training (Regulation 18)

Other

Note26 Feb 2020
People supported to maintain relationships, avoid social isolation and pursue personalised activities
Note26 Feb 2020
Positive feedback from relatives and people using the service, with high satisfaction rates
Note26 Feb 2020
Well-led improvement from 'Requires Improvement' at last inspection to 'Good', with robust quality assurance processes
Note26 Feb 2020
Effective partnership working with health and social care professionals including GPs and mental health teams
Note26 Feb 2020
Strong person-centred culture respecting cultural, religious, dietary and communication needs
Note26 Feb 2020
Staff received regular supervision, spot checks, induction and refresher training including Care Certificate

responsive

Note29 Jan 2020
Activities and stimulation at supported living scheme
Note29 Jan 2020
Complaints handling
Note29 Jan 2020
Care planning (Regulation 9)

safe

Note29 Jan 2020
Medicines administration
Note29 Jan 2020
Safe recruitment practices
Note29 Jan 2020
Risk assessments and safe care and treatment (Regulation 12)
Note29 Jan 2020
Safeguarding adults from abuse

well_led

Note29 Jan 2020
Leadership responsiveness and staff engagement
Note29 Jan 2020
Governance and quality assurance systems (Regulation 17)

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info

Postcode: EN5 4DL
Registered manager: Anyanwu, Oluchi
Local authority: Barnet
Region: London
City: Barnet
Last CQC check: 26/Feb/2020 - 00:00

OutstandingGoodRequires improvementInadequateNot ratedCluster (mixed)

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