Operated by Avenues South East

Avenues South East Services (ASES)

OutstandingRated 19/11/2022Home care · West Malling

Request a quote →+ Add to comparison

CQC Key Questions

Safe

Outstanding

People are protected from abuse and avoidable harm.

Effective

Outstanding

Care achieves good outcomes and quality of life.

Caring

Outstanding

Staff treat people with compassion, dignity, respect.

Responsive

Outstanding

Services are tailored to people's needs.

Well-led

Outstanding

Leadership and culture support quality care.

What inspectors found

9 findings

Other

Note19 Nov 2022
In-house Positive Behaviour Support team achieving significant reductions in incidents and restrictive practices across complex caseloads.
Note19 Nov 2022
Provider increased staff pay ahead of schedule in response to cost-of-living pressures and raised mileage rates, demonstrating commitment to workforce welfare.
Note19 Nov 2022
People actively involved in recruiting their own staff, directing their own care reviews, and participating in equality steering groups.
Note19 Nov 2022
Strong open culture championing diversity, staff wellbeing, whistleblowing, and continuous learning including proactive adoption of Oliver McGowan training before it became mandatory.
Note19 Nov 2022
Exceptionally robust governance framework with high-quality audits, transparent action planning, and business continuity exercises shared across the organisation.
Note19 Nov 2022
Proactive and creative partnership working with NHS, ambulance services, learning disability nurses and specialist organisations to achieve superior health outcomes for autistic people.
Note19 Nov 2022
Outstanding person-centred care with highly individualised support plans, bespoke communication strategies, and assistive technology tailored to each person's sensory and autism-related needs.
Note19 Nov 2022
Exceptional positive risk-taking enabling people formerly in institutional settings to live independently in the community, with dramatic reductions in restraint and antipsychotic medication use.
minorconsent_capacity19 Nov 2022
we found that one of the 22 settings under the registration, was missing some MCA assessments. This was due to a manager leaving the setting without completing a piece of work.