Operated by Bojo Care Services Ltd

BoJo Care Services Ltd

GoodRated 5 Apr 2023Home care · Manchester

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CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

11 findings

Other

Note4 May 2023
Positive person-centred culture with people and relatives providing consistently good feedback about the service.
Note4 May 2023
Staff worked closely with external health and social care professionals including district nurses, GPs and social workers.
Note4 May 2023
Effective safeguarding systems in place with no current concerns at time of inspection.
Note4 May 2023
People and relatives reported consistent staffing and mostly punctual visits following implementation of a new staff rota system.
Note4 May 2023
Improved governance framework implemented with weekly auditing protocols for medicines administration records, daily notes and monitoring charts.
Note4 May 2023
Staff received good levels of support, training, supervision and induction including the Care Certificate for new staff.
Note4 May 2023
Medicines were administered safely with staff trained and completing competency assessments.
Note4 May 2023
Risks to people's health and safety were assessed and regularly reviewed with individual and environmental risk assessments in place.
minorcommunication_with_families4 May 2023
Previously the registered manager told us they sent people and their relative's newsletters...however these had not been sent out for several months
minorstaff_competency4 May 2023
Some of the staff are very good, the younger ones [care workers] are not, they don't know what they're doing and they often don't do the things that they should.
moderategovernance4 May 2023
At the last inspection, there was a lack of proper oversight of the service, policies were not followed and auditing and checking processes were not sufficiently robust. This was a breach of Regulatio…