Laura Care Agency Limited

GoodRated 2 Dec 2019Home care · Birmingham

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CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

caring

Note29 Jan 2020
Involvement in care planning
Note29 Jan 2020
Dignity, respect and independence

effective

Note29 Jan 2020
Nutrition and healthcare access
Note29 Jan 2020
Mental Capacity Act compliance and consent
Note29 Jan 2020
Staff training, induction and supervision

Other

Note23 Jan 2021
Risk assessments were carried out before commencing care, and the manager refused to start care where safe equipment was not in place.
Note23 Jan 2021
The service proactively contacted healthcare professionals when changes in a person's health were identified.
Note23 Jan 2021
Staff felt supported in their role and there was an open culture around raising concerns.
Note23 Jan 2021
The service was responsive to changing needs, with weekly informal and monthly formal reviews.
Note23 Jan 2021
People could choose and change the times of their care visits, including specifying the gender of their carer.
Note23 Jan 2021
People and relatives were highly complimentary of staff's caring attitude, with comments such as 'The level of care is exemplary.'

responsive

Note29 Jan 2020
Complaints handling
Note29 Jan 2020
Person-centred care and individual preferences

safe

Note29 Jan 2020
Safeguarding knowledge and whistle-blowing
Note29 Jan 2020
Staffing levels and safe recruitment
Note29 Jan 2020
Risk assessments and care planning for safety
Note29 Jan 2020
Medicines administration and recording

well_led

Note29 Jan 2020
Leadership, culture and staff support
Note29 Jan 2020
Quality monitoring and audit systems

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info

Postcode: B18 6HF
Registered manager: Ricketts, Elizabeth
Local authority: Birmingham
Region: West Midlands
City: Birmingham
Last CQC check: 12/Feb/2019 - 00:00

OutstandingGoodRequires improvementInadequateNot ratedCluster (mixed)

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