Note7 Nov 2023
Provider actively engaged with the local community, including employing people with a learning disability to help advertise the service.
Note7 Nov 2023
People and relatives were consistently positive, with almost all saying they would recommend the service.
Note7 Nov 2023
Innovative initiatives such as personalised photo books and digital rostering systems to enhance person-centred care.
Note7 Nov 2023
Effective partnership working with district nurses, GPs, and occupational therapists to deliver joined-up care.
Note7 Nov 2023
Provider demonstrated commitment to equality and diversity, including appointment of an equality & diversity lead and an LGBT+ lead.
Note7 Nov 2023
Strong complaint handling processes with timely responses and periodic review for service learning.
Note7 Nov 2023
Regular supervisions, competency checks, and unannounced spot checks supported staff performance and well-being.
Note7 Nov 2023
Staff received a wide range of training including dementia awareness, MCA, safeguarding, infection control, and dignity in care, with regular refreshers.
Note7 Nov 2023
Robust medicines support processes including digital records, competency assessments, and regular audits by management.
Note7 Nov 2023
People felt safe and staff treated them with dignity and respect; most people were visited by familiar, consistent staff who knew their care needs.
moderategovernance7 Nov 2023
There was no registered manager in post at the time of the inspection, but the provider was recruiting to this position.
minorcommunication_with_families7 Nov 2023
Two people said this could be difficult sometimes when staff did not speak much English.
minorstaff_competency7 Nov 2023
Some relatives felt some staff might need more training. A relative reported instances when they felt staff had not always been effective.
minorconsent_capacity7 Nov 2023
One person's plan did not clearly record how this was agreed with them and we discussed this with the manager so they could correct this.
minormedication_management7 Nov 2023
We saw one person's records were not always clear about when they should take some 'when required' medicine.
minorcare_planning7 Nov 2023
One person's plan needed more detail for staff on signs they may be becoming unwell due to their health condition.