Arriva Care Services Limited

GoodRated 5 Nov 2023Home care · Gloucester

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

7 findings

Note11 May 2023
Staff felt valued, supported and well-informed through regular meetings and newsletters
Note11 May 2023
Positive partnership working with healthcare professionals and transparent duty of candour approach
Note11 May 2023
Robust governance including daily/weekly audits, spot checks, and on-the-spot monitoring forms
Note11 May 2023
Person-centred culture with people involved in staff recruitment interviews and service development
Note11 May 2023
Effective out-of-hours management support available to staff, relatives and people at all times
Note11 May 2023
Strong safeguarding culture with staff confident in reporting concerns and up-to-date policies
Note11 May 2023
Consistent staffing with no agency staff use, ensuring people received care from staff who knew them well