Note30 Oct 2021
Staffing levels actively managed; new referrals only accepted when sufficient staff available to meet needs safely
Note30 Oct 2021
Approachable registered manager who conducted home visits to people using the service
Note30 Oct 2021
Regular quality audits including medication audits and field observations using a structured observation form
Note30 Oct 2021
Person-centred care planning embedding equality and human rights, with most people supported by no more than two staff members
Note30 Oct 2021
Proactive communication with relatives including those living abroad, providing regular updates on care
Note30 Oct 2021
Thorough staff induction aligned with Care Certificate standards, with regular supervision every 2-3 months and annual appraisals
Note30 Oct 2021
Electronic 'People Planner' scheduling system enabling real-time updates to reduce missed or late visits
Note30 Oct 2021
Strong safeguarding culture with up-to-date policies, trained staff, and clear whistleblowing procedures
Note30 Oct 2021
Robust medicines management with correctly completed MAR charts, regular competency checks, and trained staff
Note30 Oct 2021
Comprehensive, well-organised care and support records including detailed risk assessments and person-centred care plans
Note30 Oct 2021
Technology-enabled communication via secure social media app keeping staff informed in real time.
Note30 Oct 2021
Proactive partnership working with commissioning authority, pharmacy teams, and registered managers forum.
Note30 Oct 2021
Strong leadership with registered manager praised by people, relatives and staff; clear values embedded across the service.
Note30 Oct 2021
Effective governance and auditing systems including call log reviews and a bonus scheme incentivising full visit completion.
Note30 Oct 2021
Responsive end of life care with individually tailored training and coordinated multi-agency support.
Note30 Oct 2021
Person-centred care plans reflecting cultural, religious and communication needs, meeting the Accessible Information Standard.
Note30 Oct 2021
Staff praised for being caring, kind, and going above and beyond, including supporting people with isolation and emotional wellbeing.
Note30 Oct 2021
Safe recruitment practices with full DBS checks and required documentation in all reviewed staff files.
Note30 Oct 2021
Medicines managed safely with regular spot checks, audits, and innovative variable-dose recording system shared with the local authority.
Note30 Oct 2021
Safeguarding policies and procedures were robust and staff could identify and raise concerns appropriately.
minorcommunication_with_families30 Oct 2021
The agency had responded and could describe what they had done...This had not been fully communicated back to the staff.