Operated by Midshires Care Limited

Helping Hands Aylesbury

Requires improvementRated 23/03/2026Home care · Aylesbury

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CQC Key Questions

Safe

Requires improvement

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Requires improvement

Leadership and culture support quality care.

What inspectors found

30 findings

caring

Note27 Jan 2021
End of life care wishes
Note27 Jan 2021
Dignity, respect and person-centred support
Note30 Dec 2017
Caring

effective

Note27 Jan 2021
Working with other health professionals
Note27 Jan 2021
Mental Capacity Act and consent
Note27 Jan 2021
Staff supervision and appraisal
Note27 Jan 2021
Staff induction, training and competency assessment
Note30 Dec 2017
Effective

Other

Note27 Jan 2021
Staff felt valued, supported and appreciated, with recognition schemes including CEO personal letters and branch-of-the-month awards.
Note27 Jan 2021
The registered manager demonstrated excellent oversight, initiative, and was highly regarded by staff, people, and the regional director.
Note27 Jan 2021
Complaints were documented with trend analysis, and people knew how to raise concerns.
Note27 Jan 2021
Health professionals praised the service for achieving positive outcomes, including proactive identification of health concerns by care staff.
Note27 Jan 2021
End of life wishes were proactively discussed and recorded at pre-assessment stage.
Note

responsive

Note27 Jan 2021
Complaints handling
Note27 Jan 2021
Person-centred care planning
Note30 Dec 2017
Responsive

safe

Note27 Jan 2021
Medicines management
Note27 Jan 2021
Recruitment practices
Note27 Jan 2021
Staffing levels and on-call arrangements
Note27 Jan 2021
Safeguarding people from abuse

well_led

Note27 Jan 2021
Leadership and organisational culture
Note27 Jan 2021
Governance and quality assurance
Note30 Dec 2017
Well-led

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info

Postcode: HP20 1RS
Registered manager: Lescai, Catalina
Local authority: Buckinghamshire
Region: South East
City: Aylesbury
Last CQC check: 23/Mar/2026 - 00:00

OutstandingGoodRequires improvementInadequateNot ratedCluster (mixed)

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