Operated by Accept Care Ltd

Accept Care Limited

GoodRated 2 Oct 2024Home care · Stanley

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Outstanding

Leadership and culture support quality care.

What inspectors found

17 findings

Note10 Feb 2024
Significant five-year decline in use of restraint through RRN partnership and positive redirection culture
Note10 Feb 2024
Consistent staffing with reduced agency use; safe recruitment including values-based interviews involving people using the service
Note10 Feb 2024
Outstanding leadership recognised externally as advocates for service users, with staff development through champion roles and specialist training
Note10 Feb 2024
Positive risk-taking approach co-produced with people, using PBS training coproduced with RRN and BILD
Note10 Feb 2024
Medicines managed safely with regular reviews, clear PRN protocols and STOMP compliance
Note10 Feb 2024
Proactive partnership working with police, learning disability teams, charities, RRN and others yielding measurable impact including employment, reduced restraint and reduced hospital admissions
Note10 Feb 2024
Exceptional person-centred culture empowering people with learning disabilities and mental health issues to achieve independence and improved outcomes

Note10 Feb 2024
Preventing and controlling infection
Note10 Feb 2024
Using medicines safely
Note10 Feb 2024
Staffing and recruitment
Note10 Feb 2024
Assessing risk, safety monitoring and management; Learning lessons when things go wrong
Note10 Feb 2024
Systems and processes to safeguard people from the risk of abuse and avoidable harm

Note10 Feb 2024
How the provider understands and acts on the duty of candour
Note10 Feb 2024
Engaging and involving people using the service, the public and staff, fully considering their equality characteristics
Note10 Feb 2024
Continuous learning and improving care; Working in partnership with others
Note10 Feb 2024
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
Note10 Feb 2024
Promoting a positive culture that is person-centred, open, inclusive and empowering

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info

OutstandingGoodRequires improvementInadequateNot ratedCluster (mixed)

Comparable agencies nearby

Run by The Care and Support Group Ltd

Good0.1 km awayCounty Durham

Registered manager: Taylor, Nicola

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