Operated by Gateway Care Services Limited

Gateway Care Services

Requires improvementRated 22/06/2023Home care · Loughton

CQC Key Questions

Safe

Requires improvement

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Requires improvement

Services are tailored to people's needs.

Well-led

Requires improvement

Leadership and culture support quality care.

What inspectors found

30 findings

Note7 Jul 2023
Respecting and promoting people's privacy, dignity and independence
Note7 Jul 2023
Supporting people to express their views and be involved in making decisions about their care
Note7 Jul 2023
Ensuring people are well treated and supported; respecting equality and diversity

Note7 Jul 2023
Ensuring consent to care and treatment in line with law and guidance
Note7 Jul 2023
Staff working with other agencies to provide consistent, effective, timely care
Note7 Jul 2023
Supporting people to eat and drink enough to maintain a balanced diet
Note7 Jul 2023
Staff support: induction, training, skills and experience
Note7 Jul 2023
Assessing people's needs and choices; delivering care in line with standards, guidance and the law

Note7 Jul 2023
Infection control procedures were in place and staff consistently used PPE during personal care.
Note7 Jul 2023
The management team were receptive and cooperative with the inspection process and engaged an external consultant to help drive improvements.
Note7 Jul 2023
The service sought feedback through telephone reviews and surveys and used results to drive improvement.
Note7 Jul 2023
People and relatives spoke positively about staff being kind, caring and respectful, with positive relationships developed.
Note7 Jul 2023
People were supported to access healthcare professionals promptly and the service worked in partnership with district nurses and GPs.
Note

Note7 Jul 2023
Improving care quality in response to complaints or concerns
Note7 Jul 2023
End of life care and support
Note7 Jul 2023
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note7 Jul 2023
Working in partnership with others
Note7 Jul 2023
Engaging and involving people using the service; promoting a positive culture; continuous learning and improving care
Note7 Jul 2023
How the provider understands and acts on the duty of candour
Note7 Jul 2023
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info