Boldglen Limited Medway Swale

Sittingbourne, ME10 · Established 14/0 · Operated by Boldglen Limited

A CQC-regulated home-care provider serving Sittingbourne, registered since 14/0. Rated Requires improvement at its most recent CQC inspection (28/04/2023).

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What the CQC found

The five questions inspectors ask, and how Boldglen scored.

Safe

Requires improvement

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Requires improvement

Leadership and culture support quality care.

In their own words: what inspectors said

“Staffing rotas showed adequate travel time between care calls; people confirmed punctuality and consistency of staff.”
CQC inspection report, May 2023

“Staff worked within the principles of the Mental Capacity Act 2005 and obtained valid consent.”
CQC inspection report, May 2023

“Care plans were person-centred, detailed, and developed with involvement of people and relatives.”
CQC inspection report, May 2023

Inspection history

The trajectory matters as much as the latest rating.

May 2023
Requires improvement
Boldglen Limited Medway Swale received an overall rating of Requires Improvement, with a continued breach of Regulation 19 due to persistent failures in safe recruitment practice including unaddressed employment history gaps. Significant progress was made sinc…
Oct 2021
Requires improvement
Boldglen Limited Medway Swale, a domiciliary care service for approximately 157 people, was rated Requires Improvement overall at its August 2019 inspection, with Safe declining to Inadequate due to continued and new breaches across medicines management, risk…
Oct 2021
Not rated
This targeted KLOE inspection of Boldglen Limited Medway Swale found continued and new breaches of regulations across safe care, care planning, recruitment, staffing deployment, and governance, with enforcement conditions imposed for Regulations 12 and 17. Whi…
Oct 2021
Requires improvement
Boldglen Limited Medway Swale was rated Requires Improvement overall following its June–July 2018 inspection, with three regulatory breaches identified covering person-centred care (Reg 9), safe care and treatment including medicines and risk management (Reg 1…
Jan 2020
Good
Boldglen Limited Medway/Swale received a Good rating across all five key questions at its January 2016 inspection, with 200 people receiving personal care. The service demonstrated strong safeguarding practice, effective governance, person-centred care, and a…

Source: CQC inspection reports under the Open Government Licence v3.0.

Services offered

What Boldglen does

✓Homecare agencies

Services as registered with the CQC. Specifics vary; ask the agency directly.

Areas served

Where they cover

Registered at ME10 4HE in Sittingbourne. Service area not formally published; we recommend asking the agency directly when requesting a quote.

ME10

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