Operated by Boldglen Limited

Boldglen Limited Medway Swale

Requires improvementRated 28/04/2023Home care · Sittingbourne

CQC Key Questions

Safe

Requires improvement

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Requires improvement

Leadership and culture support quality care.

What inspectors found

30 findings

Note3 May 2023
Respecting and promoting people's privacy, dignity and independence
Note3 May 2023
Supporting people to express their views and be involved in making decisions about their care
Note3 May 2023
Ensuring people are well treated and supported; respecting equality and diversity

Note3 May 2023
Staff working with other agencies to provide consistent, effective, timely care
Note3 May 2023
Supporting people to eat and drink enough to maintain a balanced diet
Note3 May 2023
Ensuring consent to care and treatment in line with law and guidance
Note3 May 2023
Staff support: induction, training, skills and experience
Note3 May 2023
Assessing people's needs and choices; delivering care in line with standards, guidance and the law

Note3 May 2023
Staffing rotas showed adequate travel time between care calls; people confirmed punctuality and consistency of staff.
Note3 May 2023
Staff worked within the principles of the Mental Capacity Act 2005 and obtained valid consent.
Note3 May 2023
Care plans were person-centred, detailed, and developed with involvement of people and relatives.
Note3 May 2023
Positive staff culture with good communication via newsletters, staff meetings, and WhatsApp group.
Note3 May 2023
Infection prevention and control practices were robust, with adequate PPE provision.
Note3 May 2023

Note3 May 2023
End of life care and support
Note3 May 2023
Improving care quality in response to complaints or concerns
Note3 May 2023
Meeting people's communication needs
Note3 May 2023
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note3 May 2023
Working in partnership with others
Note3 May 2023
Engaging and involving people using the service, the public and staff
Note3 May 2023
How the provider understands and acts on the duty of candour
Note3 May 2023
Promoting a positive culture that is person-centred, open, inclusive and empowering
Note3 May 2023
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements