Lakeshore Care Ltd

Sutton, SM1 · Established 2014

A CQC-regulated home-care provider serving Sutton, registered since 2014. Rated Good at its most recent CQC inspection (Jul 2023).

What the CQC found

The five questions inspectors ask, and how Lakeshore scored.

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

“Accessible Information Standard met with information provided in alternative formats where needed.”
CQC inspection report, Jul 2023

“Good partnership working with local authorities, social workers, district nurses and GPs.”
CQC inspection report, Jul 2023

“Positive, open, person-centred culture with registered manager welcoming feedback.”
CQC inspection report, Jul 2023

Inspection history

Jul 2023
Good
Lakeshore Care Ltd, a domiciliary care agency serving 29 people in Sutton, was rated Good across all five key questions at its July 2023 inspection. The service demonstrated safe, person-centred care with strong governance, stable staffing, effective medicines…
Oct 2021
Requires improvement
Lakeshore Care Ltd required improvement overall due to unsafe medicines recording practices and poor care continuity caused by high staff turnover and inconsistent care worker allocation. The service performed well in effectiveness, responsiveness, and leaders…
Oct 2021
Good
Lakeshore Care Ltd improved from 'Requires Improvement' to 'Good' across all five key questions following remediation of medicines recording and staff continuity issues identified at the previous inspection. The service demonstrated safe, person-centred care w…
Jan 2021
Requires improvement
Lakeshore Care Ltd was rated Requires improvement overall at its June 2015 inspection, with three regulatory breaches identified: care plans not reviewed in a timely manner (Regulation 9), complaints policy not accessible to people (Regulation 16), and failure…
Jan 2021
Requires improvement
This focused inspection of Lakeshore Care Ltd on 1 October 2015 checked progress against three breaches found at the June 2015 comprehensive inspection, finding that legal requirements had now been met in relation to care planning, complaints accessibility, an…