FirstCol Services Limited - Home Care - Worthing

Worthing, BN14 · Established 2015

A CQC-regulated home-care provider serving Worthing, registered since 2015. Rated Requires improvement at its most recent CQC inspection (Nov 2021).

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What the CQC found

The five questions inspectors ask, and how FirstCol scored.

Safe

Requires improvement

People are protected from abuse and avoidable harm.

Effective

Requires improvement

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Requires improvement

Services are tailored to people's needs.

Well-led

Requires improvement

Leadership and culture support quality care.

In their own words: what inspectors said

“Staff supported people to maintain independence, choice and control in their lives”
CQC inspection report, Jan 2023

“Good partnership working with GPs, district nurses, occupational therapists and other health professionals”
CQC inspection report, Jan 2023

“Strong open culture with transparent leadership and effective quality assurance systems”
CQC inspection report, Jan 2023

Inspection history

The trajectory matters as much as the latest rating.

Jan 2023
Good
FirstCol Services Limited is rated Good overall, with four of five key questions rated Good and Responsive rated Requires Improvement due to absent end-of-life preferences for three people receiving palliative care and insufficiently personalised care plans fo…
Jan 2023
Requires improvement
FirstCol Services Limited was rated Requires Improvement overall following a focused February 2021 inspection, with five regulatory breaches identified spanning safeguarding, medication management, risk assessment, safe recruitment, and governance. The Well-Le…
Jan 2023
Requires improvement
FirstCol Services Limited - Home Care - Worthing remains rated Requires Improvement following a focused inspection in September 2021, with continued breaches of Regulation 12 (medication management) and a new breach of Regulation 11 (consent/MCA). Improvements…
Oct 2021
Not rated

Source: CQC inspection reports under the Open Government Licence v3.0.

Services offered

What FirstCol does

✓Community services - Healthcare
✓Homecare agencies

Services as registered with the CQC. Specifics vary; ask the agency directly.

Areas served

Where they cover

Registered at BN14 7RN in Worthing. Service area not formally published; we recommend asking the agency directly when requesting a quote.

BN14

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Kardinal Healthcare Ltd

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