First Prime Care Ltd

GoodRated 23/12/2023Home care · Diss

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

Note23 Dec 2023
Respecting and promoting people's privacy, dignity and independence
Note23 Dec 2023
Supporting people to express their views and be involved in making decisions about their care
Note23 Dec 2023
Ensuring people are well treated and supported; respecting equality and diversity

Note23 Dec 2023
Ensuring consent to care and treatment in line with law and guidance
Note23 Dec 2023
Staff working with other agencies to provide consistent, effective, timely care
Note23 Dec 2023
Supporting people to eat and drink enough to maintain a balanced diet
Note23 Dec 2023
Staff support: induction, training, skills and experience
Note23 Dec 2023
Assessing people's needs and choices; delivering care in line with standards, guidance and the law

Note23 Dec 2023
Contingency planning in place to reduce risks of missed care during adverse weather.
Note23 Dec 2023
Management participated in provider forums to keep up to date with industry changes.
Note23 Dec 2023
Duty of candour policy in place with evidence of its application.
Note23 Dec 2023
Positive open culture; staff felt valued and empowered to raise concerns.
Note23 Dec 2023
Accessible Information Standard was met; complaints procedure available in easy read, larger print and other languages.
Note23 Dec 2023

Note23 Dec 2023
End of life care and support
Note23 Dec 2023
Improving care quality in response to complaints or concerns
Note23 Dec 2023
Meeting people's communication needs
Note23 Dec 2023
Planning personalised care to ensure people have choice and control

Note23 Dec 2023
Learning lessons when things go wrong
Note23 Dec 2023
Preventing and controlling infection
Note23 Dec 2023
Using medicines safely
Note23 Dec 2023
Staffing and recruitment
Note23 Dec 2023
Assessing risk, safety monitoring and management
Note23 Dec 2023
Systems and processes to safeguard people from the risk of abuse

Note23 Dec 2023
Working in partnership with others
Note23 Dec 2023
Continuous learning and improving care
Note23 Dec 2023
Engaging and involving people using the service, the public and staff
Note23 Dec 2023
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
Note23 Dec 2023
How the provider understands and acts on the duty of candour
Note23 Dec 2023
Promoting a positive culture that is person-centred, open, inclusive and empowering