Team Locum Limited

GoodRated 24/05/2022Home care · Birmingham

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

19 findings

Note24 May 2022
Positive feedback from people and relatives about reliable, person-centred and caring staff
Note24 May 2022
Open and transparent culture with duty of candour observed and CQC notifications submitted
Note24 May 2022
Regular audits, supervision and competency checks support continuous improvement
Note24 May 2022
Good infection prevention and control practice with appropriate PPE provision
Note24 May 2022
Clear risk assessments and management plans tailored to individual and environmental risks
Note24 May 2022
Effective safeguarding procedures and staff trained to recognise and report abuse
Note24 May 2022
Safe medicines management with trained staff and clear care records
Note24 May 2022
Robust pre-employment checks including enhanced DBS, with mitigations in place for urgent Covid-19 recruitment

Note24 May 2022
Learning lessons when things go wrong
Note24 May 2022
Preventing and controlling infection
Note24 May 2022
Using medicines safely
Note24 May 2022
Systems and processes to safeguard people from the risk of abuse
Note24 May 2022
Assessing risk, safety monitoring and management
Note24 May 2022
Staffing and recruitment

Note24 May 2022
Working in partnership with others
Note24 May 2022
Engaging and involving people, public and staff
Note24 May 2022
Duty of candour
Note24 May 2022
Managers and staff clear about roles, quality, risks and regulatory requirements
Note24 May 2022
Promoting a positive, person-centred culture