Operated by Care at Home Reading Limited

Sylvian Care Reading and Wokingham

GoodRated 7 Feb 2022Home care · Wokingham

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

27 findings

Note2 Jul 2022
Ensuring consent to care and treatment in line with law and guidance
Note2 Jul 2022
Staff working with other agencies; supporting people to access healthcare services
Note2 Jul 2022
Supporting people to eat and drink enough to maintain a balanced diet
Note2 Jul 2022
Staff support: induction, training, skills and experience
Note2 Jul 2022
Assessing people's needs and choices; delivering care in line with standards, guidance and the law

Note2 Jul 2022
Strong partnership working with local authorities, district nurses and other professionals
Note2 Jul 2022
CQC consistently notified of reportable events without delay
Note2 Jul 2022
Open, transparent culture with staff feeling able to raise concerns and whistleblow
Note2 Jul 2022
Staff received mandatory training, Care Certificate induction, and regular supervision and appraisals
Note2 Jul 2022
Quality assurance systems improved with three-monthly audit analysis to identify themes and trends
Note2 Jul 2022
Incident and accident log updated with documented actions and lessons learned

Note2 Jul 2022
Working in partnership with others
Note2 Jul 2022
Engaging and involving people, public and staff
Note2 Jul 2022
Duty of candour
Note2 Jul 2022
Promoting a positive, person-centred, open and empowering culture
Note2 Jul 2022
Managers and staff being clear about their roles; quality performance and risks; continuous learning
Note2 Jul 2022
Managers and staff being clear about their regulatory requirements