Operated by Apollo Home Healthcare Limited

Apollo Home Healthcare Limited- West Midlands

GoodRated 27/04/2019Home care · Wolverhampton

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

Note29 Jan 2020
People's privacy, dignity, and independence were actively promoted, with staff giving clear examples of how they upheld these in practice.
Note29 Jan 2020
Staff felt well supported by management, with an out-of-hours on-call system available and regular supervisions held.
Note29 Jan 2020
Quality governance included weekly risk management conference calls, spot checks, and action plans; a medicines signing error was identified, addressed, and a live medicines reference sheet introduced…
Note29 Jan 2020
Medicines were managed safely with annual training, competency checks, stock checks, and audits completed by a registered nurse.
Note29 Jan 2020
People and relatives were involved in selecting their care teams, reviewing care plans before sign-off, and providing feedback that led to service changes.

Note29 Jan 2020
Registered manager regulatory responsibilities
Note29 Jan 2020
Quality assurance and governance
Note29 Jan 2020
Management support for staff and families
Note20 Jun 2019
Working in partnership with others
Note20 Jun 2019
Continuous learning and improving care
Note20 Jun 2019
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements