Note1 Mar 2024
Staffing consistency had improved with people supported by regular staff.
Note1 Mar 2024
Relationships with partner agencies were positive and collaborative.
Note1 Mar 2024
Complaints were investigated, recorded and actioned accordingly.
Note1 Mar 2024
The acting manager was honest, transparent and understood the duty of candour.
Note1 Mar 2024
Supervisions were being undertaken on a more frequent basis and staff felt supported.
Note1 Mar 2024
Staff used PPE effectively in accordance with government guidance.
Note1 Mar 2024
Staff were recruited safely with necessary DBS checks completed before starting work.
Note1 Mar 2024
Staff received comprehensive training that prepared them to carry out their roles.
criticalrecord_keeping1 Mar 2024
Not all people had care plans or risk assessments for medicines. One person required time critical medicines for Parkinson's Disease, but there was limited guidance in place.
moderatestaffing_levels1 Mar 2024
The manager acknowledged there had been points when there were not enough staff to deliver safe care.
moderateleadership1 Mar 2024
Staff had not been managed effectively while there was no registered manager. This meant people using the service experienced differences in how their care was provided.
criticalgovernance1 Mar 2024
Systems in place to monitor the service and quality of care people received was not consistently or reliably used.
moderateincident_learning1 Mar 2024
The provider had failed to ensure lessons were learned when things had gone wrong. Records were not kept.
criticalsafeguarding1 Mar 2024
Records were not consistently in place to evidence safeguarding concerns were always investigated and reported accordingly.
criticalmissed_or_late_visits1 Mar 2024
We pay for 30 minutes of care, neighbours have timed them [staff] and they've been there anything from 8 minutes to 20 minutes.
criticalmedication_management1 Mar 2024
Staff were leaving medicines out for staff to administer later in the day or the next day for one person. This meant there was a risk medicines could be given incorrectly.
criticalcare_planning1 Mar 2024
People did not have health specific risk assessments in place. For example, people with Diabetes and Parkinson's Disease did not have care plans and risk assessments.
Note30 Sept 2023
Provider addressed all previous breaches of Regulation 12 and Regulation 17.
Note30 Sept 2023
People rated the service either excellent or good in surveys; culture valued individuality and person-centred care.
Note30 Sept 2023
Registered manager understood duty of candour and submitted statutory notifications to CQC.
Note30 Sept 2023
Staff consistently wore PPE and followed infection control measures including COVID-19 training.
Note30 Sept 2023
People felt very safe and reported no missed calls; staff stayed the full duration of care calls.
Note30 Sept 2023
Safe recruitment practices including character and criminal records checks were in place.
Note30 Sept 2023
Medicine administration was safe with an audit system and trained staff.
Note30 Sept 2023
Care plans and risk assessments were regularly reviewed with health-specific guidance in place for staff.
minormissed_or_late_visits30 Sept 2023
A small number of calls had been untimely and some call times were not agreed at a specific time. This had not impacted on their health.
minorgovernance30 Sept 2023
Systems measured the quality of the care provided by the service. Some of these lacked detail about issues such as timeliness of call times.