Requires improvement

Falcon Carers

Sale, M33 · Established 04/1 · Operated by Miss Sikholisile Moyo

A CQC-regulated home-care provider serving Sale, registered since 04/1. Rated Requires improvement at its most recent CQC inspection (18/10/2022).

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What the CQC found

The five questions inspectors ask, and how Falcon scored.

Safe

Requires improvement

People are protected from abuse and avoidable harm.

Effective

Requires improvement

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Requires improvement

Leadership and culture support quality care.

In their own words: what inspectors said

“People and relatives reported being more involved with the service and able to liaise with coordinators.”
CQC inspection report, Oct 2025

“The provider sought additional local authority funding during COVID-19 to provide companionship for people.”
CQC inspection report, Oct 2025

“A complaints policy was in place and most complaints were responded to in a timely way.”
CQC inspection report, Oct 2025

Inspection history

The trajectory matters as much as the latest rating.

Oct 2025
Inadequate
Falcon Carers remained rated Inadequate overall at this January 2022 follow-up inspection, with continued breaches of regulations 11, 12, 13, 17 and 18 due to unsafe medicines management, unaddressed safeguarding failures, absent or inaccurate care planning, a…
Oct 2022
Requires improvement
Falcon Carers, a domiciliary care agency supporting 37 people, was rated Requires Improvement overall after demonstrating significant progress and exiting Special Measures, with previous breaches of regulations 11, 12, 13, 17 and 18 now resolved. Caring and re…
Aug 2022
Inadequate
Falcon Carers was rated Inadequate across all five key questions and placed in special measures, with breaches of regulations covering safe care, dignity, safeguarding, complaints, governance, recruitment, staffing and CQC notifications. Inspectors found unsaf…
May 2019
Not rated
Apr 2016
Not rated

Source: CQC inspection reports under the Open Government Licence v3.0.

Services offered

What Falcon does

✓Homecare agencies

Services as registered with the CQC. Specifics vary; ask the agency directly.

Areas served

Where they cover

Registered at M33 3HE in Sale. Service area not formally published; we recommend asking the agency directly when requesting a quote.

M33

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