Advanced Care Yorkshire Limited

GoodRated 29/10/2022Home care · Hessle

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

Note29 Oct 2022
Staff working with other agencies to provide consistent, effective, timely care
Note29 Oct 2022
Supporting people to eat and drink enough to maintain a balanced diet
Note29 Oct 2022
Ensuring consent to care and treatment in line with law and guidance
Note29 Oct 2022
Assessing people's needs and choices
Note29 Oct 2022
Staff support: induction, training, skills and experience

Note29 Oct 2022
Positive staff morale and supportive management team
Note29 Oct 2022
Open culture with duty of candour understood and continuous learning embedded
Note29 Oct 2022
Strong working relationships with external professionals (GPs, occupational therapists)
Note29 Oct 2022
Effective infection prevention and control systems
Note29 Oct 2022
Person-centred, detailed care plans reviewed and updated as needs changed
Note29 Oct 2022
Comprehensive induction and regular training for staff
Note29 Oct 2022
Medicines administered safely with regular audits and competence checks
Note29 Oct 2022
Effective recruitment procedures with checks completed before staff started
minorsupervision_appraisal29 Oct 2022
Spot checks and supervisions were not always up to date, but staff told us they felt supported by the management team.
moderatestaffing_levels29 Oct 2022
There were sufficient staff deployed to meet people's current needs, but two people raised lateness of calls as an issue.

Note29 Oct 2022
Improving care quality in response to complaints or concerns
Note29 Oct 2022
Meeting people's communication needs
Note29 Oct 2022
Planning personalised care to meet needs and preferences; end of life care

Note29 Oct 2022
Learning lessons when things go wrong
Note29 Oct 2022
Preventing and controlling infection
Note29 Oct 2022
Assessing risk, safety monitoring and management
Note29 Oct 2022
Systems and processes to safeguard people from the risk of abuse
Note29 Oct 2022
Using medicines safely
Note29 Oct 2022
Staffing and recruitment

Note29 Oct 2022
Working in partnership with others
Note29 Oct 2022
Continuous learning and improving care
Note29 Oct 2022
Engaging and involving people, public and staff
Note29 Oct 2022
Promoting a positive, person-centred culture
Note29 Oct 2022
Duty of candour
Note29 Oct 2022
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements