Note30 Oct 2021
Provider worked closely with commissioners, social workers and other external agencies.
Note30 Oct 2021
Service supported people at risk of social isolation, including community integration activities.
Note30 Oct 2021
Regular audits covering care records, medication and safeguarding, plus community spot checks.
Note30 Oct 2021
Registered manager demonstrated thorough knowledge of people and staff; positive open culture.
Note30 Oct 2021
Complaints procedure in place and people felt confident raising concerns with appropriate responses.
Note30 Oct 2021
People's independence promoted and dignity respected consistently by staff.
Note30 Oct 2021
MCA principles understood and applied; people's consent documented in care records.
Note30 Oct 2021
People supported to access healthcare professionals including GPs, occupational therapists and district nurses.
Note30 Oct 2021
Care plans were person-centred, detailed and regularly reviewed, reflecting individual needs and preferences.
Note30 Oct 2021
Staff well-trained and supported, with regular supervision, appraisals and access to additional training.
Note30 Oct 2021
Accidents and incidents appropriately recorded with monthly analysis and corrective actions.
Note30 Oct 2021
Safe recruitment practices including DBS checks, application forms, interviews and references.
Note30 Oct 2021
Effective infection prevention and control guidance followed, with staff having access to PPE.
Note30 Oct 2021
Safe medicines management in place with trained and competent staff and appropriate records.
Note30 Oct 2021
People felt safe with staff and their needs were met safely, with consistent carer allocation prioritised for continuity.
minormissed_or_late_visits30 Oct 2021
One relative and one person who used the service felt that the covering of calls could be better. They said there were times when their calls were both early and late.
Note24 Jan 2021
Strong community links supported people to access social activities and maintain independence.
Note24 Jan 2021
Open and positive culture with an approachable registered manager who acted on staff and service user feedback.
Note24 Jan 2021
Robust complaints management procedures were in place with thorough investigation and resolution processes.
Note24 Jan 2021
Care plans were person-centred, regularly reviewed, and people and relatives were involved in the process.
Note24 Jan 2021
Regular supervision and appraisal were in place and well documented.
Note24 Jan 2021
Rolling programme of training kept staff skills up to date; staff could request additional training as needed.
Note24 Jan 2021
New staff received a thorough induction including external care school training and a minimum two-week shadowing period.
Note24 Jan 2021
Medication administration records were completed correctly and medication was given at regular times.
Note24 Jan 2021
Effective call planning systems ensured calls were not missed and were delivered at people's preferred times.
Note24 Jan 2021
Staff demonstrated a thorough understanding of safeguarding responsibilities and reporting channels.
minorgovernance24 Jan 2021
Care plans were regularly and robustly reviewed, but there was no system in place to enable easy audit of this. Satisfaction... results were not collated to give an overview.
minorrecord_keeping24 Jan 2021
Two staff had DBS checks which were dated after they had started to work with the service... no record had been kept of these.