Note14 Jan 2023
Registered manager demonstrated openness, duty of candour awareness, and responsive leadership.
Note14 Jan 2023
Provider held Investors in People silver and gold status, Stonewall Dignify Champion, and Disability Confident Employer accreditations.
Note14 Jan 2023
Strong external professional partnerships supporting positive outcomes for people.
Note14 Jan 2023
Commitment to STOMP principles in medicines management reviewed by health professionals.
Note14 Jan 2023
Positive engagement with people, relatives, and staff through surveys, reviews, and newsletters.
Note14 Jan 2023
Robust governance systems including audits, senior manager reviews, and incident theme analysis.
Note14 Jan 2023
Safe staff recruitment procedures including DBS checks and targeted recruitment campaigns.
Note14 Jan 2023
Effective safeguarding training in place; staff understood how to recognise and report abuse.
Note14 Jan 2023
Strong positive culture with staff showing clear commitment to person-centred, high-quality care.
Note14 Jan 2023
People received personalised care with independence promoted and goals and aspirations supported.
minorcare_planning14 Jan 2023
There were some inconsistencies in where guidance was recorded in relation to health conditions... it was not always easy to find information.
minorinfection_control14 Jan 2023
We noted a staff member wearing jewellery and another wearing nail varnish. This posed an infection and safety risk.
moderatemedication_management14 Jan 2023
From reviewing incident records, we identified incidents of medicine omissions had occurred due to staff error.
moderaterecord_keeping14 Jan 2023
Agency staff profiles were not routinely kept at the individual supported living sites. This was important to enable staff to check agency staff identity when arriving for work.
moderateincident_learning14 Jan 2023
The injury was not recorded in the person's daily notes or staff handover document. It was therefore not clear how the injuries had occurred.
criticalsafeguarding14 Jan 2023
Two body maps dated May 2022 and December 2022 showed the same person had an injury, but this was not recorded in the incident records.
criticalstaffing_levels14 Jan 2023
Staffing levels were not consistently sufficient to meet people's individual needs. The commissioned hours provided at 1 supported living site did not meet the dependency needs of the 3 people living…