C&S Makenston Special Care Service

Trowbridge, BA14 · Established 06/1 · Operated by Mrs Esther Roselline Anzeze-Makindu

A CQC-regulated home-care provider serving Trowbridge, registered since 06/1. Rated Good at its most recent CQC inspection (Jan 2019).

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What the CQC found

The five questions inspectors ask, and how C&S scored.

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Requires improvement

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

In their own words: what inspectors said

“Service worked closely with Wiltshire Council commissioners and quality assurance team to support improvement.”
CQC inspection report, Mar 2024

“Regular staff supervision and one-to-one meetings with manager in place.”
CQC inspection report, Mar 2024

“Staff supported people to access healthcare appointments and community services, with positive clinical outcomes reported.”
CQC inspection report, Mar 2024

Inspection history

The trajectory matters as much as the latest rating.

Mar 2024
Requires improvement
C&S Makenston Special Care Service received an overall rating of Requires Improvement for the fourth consecutive time, with a continued breach of Regulation 17 (Good governance) due to ineffective audits failing to identify medicines administration gaps and ri…
Feb 2024
Not rated
C & S Makenston Special Care Service is a small independent domiciliary care agency which covers the area of Trowbridge. It provides personal care to people living in their own homes in the community. At the time of our assessment 8 people were using the servi…
Oct 2021
Not rated
Oct 2021
Not rated
Jan 2020
Not rated

Source: CQC inspection reports under the Open Government Licence v3.0.

Services offered

What C&S does

✓Homecare agencies

Services as registered with the CQC. Specifics vary; ask the agency directly.

Areas served

Where they cover

Registered at BA14 8AR in Trowbridge. Service area not formally published; we recommend asking the agency directly when requesting a quote.

BA14

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