Operated by Advantage Healthcare Limited

Advantage Healthcare - Tees Valley

GoodRated 20/07/2019Home care · Stockton On Tees

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

15 findings

Note22 Dec 2022
Open and transparent culture with staff feeling valued, supported and listened to
Note22 Dec 2022
Strong provider oversight with regular competency spot checks and cascaded lessons learned across all services
Note22 Dec 2022
Registered manager and nursing team recognised with nominations in health and social care awards
Note22 Dec 2022
Provider gathered information about people's communication needs and created person-specific pictorial guides
Note22 Dec 2022
Staff supported people to be fully inclusive in society, including education, shopping and independent living skills
Note22 Dec 2022
Person-centred care plans with illustrations and information from external healthcare professionals used to create risk assessments

Note22 Dec 2022
End of life care and support
Note22 Dec 2022
Improving care quality in response to complaints or concerns
Note22 Dec 2022
Meeting people's communication needs
Note22 Dec 2022
Supporting people to develop and maintain relationships to avoid social isolation; support to follow interests and to take part in activities that are socially and culturally relevant to them
Note22 Dec 2022
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note22 Dec 2022
Engaging and involving people using the service, the public and staff, fully considering their equality
Note22 Dec 2022
Continuous learning and improving care; Working in partnership with others
Note22 Dec 2022
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
Note22 Dec 2022
Promoting a positive culture that is person-centred, open, inclusive and empowering, which achieves good outcomes for people

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info