Allerton C&S NE Limited

GoodRated 15/05/2021Home care · Lincoln

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Requires improvement

Leadership and culture support quality care.

What inspectors found

30 findings

Note30 Oct 2021
Respecting and promoting people's privacy, dignity and independence
Note30 Oct 2021
Supporting people to express their views and be involved in making decisions about their care
Note30 Oct 2021
Ensuring people are well treated and supported

Note30 Oct 2021
Ensuring consent to care and treatment in line with law and guidance
Note30 Oct 2021
Staff providing consistent, effective, timely care
Note30 Oct 2021
Supporting people to eat and drink enough with choice in a balanced diet
Note30 Oct 2021
Staff skills, knowledge and experience
Note30 Oct 2021
Assessing people's needs and choices; delivering care in line with standards, guidance and the law

Note30 Oct 2021
Open, inclusive leadership culture with staff reporting feeling valued and supported.
Note30 Oct 2021
Regular quality audits covered care records, medication and training with issues actioned appropriately.
Note30 Oct 2021
24-hour on-call senior staff ensured continuous support for care workers and people using the service.
Note30 Oct 2021
Strong community and social activities programme promoted wellbeing, independence and inclusion.
Note30 Oct 2021
Creative and inclusive communication methods used, including Makaton, pictorial boards and personalised communication aids.
Note

Note30 Oct 2021
Learning lessons when things go wrong
Note30 Oct 2021
Preventing and controlling infection
Note30 Oct 2021
Using medicines safely
Note30 Oct 2021
Staffing and recruitment
Note30 Oct 2021
Assessing risk, safety monitoring and management
Note30 Oct 2021
Systems and processes to safeguard people from the risk of abuse

Note30 Oct 2021
Working in partnership with others
Note30 Oct 2021
Continuous learning and improving care
Note30 Oct 2021
Engaging and involving people using the service, the public and staff
Note30 Oct 2021
Managers and staff are clear about their roles, and understand quality performance, risks and regulatory requirements
Note30 Oct 2021
Provider plans and promotes person-centred, high-quality care and understands duty of candour